Lake View strives for success with interdisciplinary teamLake View Hospital is spreading the word about a new program it started last fall.
By: Chaviely Dellinger, Lake County News Chronicle
Lake View Hospital is spreading the word about a new program it started last fall.
The interdisciplinary management team focuses on getting management involved with patients to heighten the quality of medical care and improve patient satisfaction.
“It’s a team comprised of management,” said Laura Comrie, director of nursing. “We want our patients to see the management team, so that they’re not just seeing the caregivers.” Comrie also explained that there was a desire to integrate patients with management as well as their primary caregivers to improve medical care of the hospital as a whole.
“Our main objective is providing our patients with a team centered approach. It’s actually been very successful. We’ve had good feedback from patients...it’s certainly helped us as a medical care team,” said Greg Ruberg, director of rehab services. He put emphasis on improving the team to better meet patient needs and expectations.
“Lake View has had a discharge interdisciplinary team for many years. This team comprised the director of nursing, social worker, social worker assistant, dietician and the care planning RN,” said Lynnea Jones, administrative secretary at Lake View Hospital.
“Last fall, we made a decision to strengthen this team by adding other unique staff members such as the director of rehab services and the pharmacist. Our goal was to have a team that could have a more immediate response to the patient’s concerns and add depth by having the rehab director and pharmacist present.”
“We’ve actually been doing it now since late last fall,” Comrie said, commenting on her addition to the team. “We’ve found it’s been really successful.”
“We’ve been able to identify needs they have before they leave. I think in the past, management only saw patients when there was a problem,” Ruberg added.
Lake View Hospital started the interdisciplinary team in September 2012, according to Ruberg. The team consists of seven members, which includes Laura Comrie, Greg Ruberg, Laura Von Goertz, Julie Jonson, Christine Dearing, Sue Udenberg and Sharon Kleive.
“The team meets Monday through Friday at 10:30 a.m. and we go through rounds in our hospital. We visit every patient appropriate,” Ruberg said. When asked if he had seen a positive change in patient-staff relationships, he also said that patients were recognizing staff by name, and later clarified that itself was one of the main goals that the interdisciplinary team set out with.
“The old team used to sit in a room and converse about the patient and what they thought their needs were for when we would discharge them,” Jones said. “When we round we look for key concerns such as: Are important changes in the patients care being communicated to them? How responsive is the hospital staff to their needs? How well are we managing their pain? Are we discussing new medications that the patient will go home on? What is the discharge plan for therapy? Those are just a few of the items we discuss and listen for.”
“I don’t see Lake View stopping this new way of rounding. I can see us expanding on how we can continue to be responsive to our patient’s needs,” Jones said.
“It’s really been great,” Comrie added.
For additional information, visit http://www.lvmhospital.com/ or call 218-834-7700.