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BBB: Minnesotans complain most about used car dealers

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The Better Business Bureau of Minnesota and North Dakota has released its list of the top ten industries by volume of complaints. Auto dealers of used cars and auto repair shops took the top two spots in 2013, followed by complaints against auto dealers of new cars. Used car complaints handled by the BBB typically involved consumer claims that cars were not in the condition promised. Complaints against new car dealers generally involved issues with sales of previously-owned vehicles or alleged issues with service or repairs. However, the complaint resolution rates for the used and new car industries were 91% and 99%, respectively – both above the average resolution rate for BBB complaints. Five separate categories in the construction industry made this year’s top ten complaint list.

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Top Ten industries by volume of complaints:

1. Auto Dealers – Used Cars

2. Auto Repair & Services

3. Auto Dealers - New

4. Siding Contractors

5. Construction & Remodeling Services

6. Contractors - General

7. Roofing Contractors

8. Property Management

9. Banks

10. Windows- Installation and Service

If you have a complaint or want to ask a question about a business, you may contact the Better Business Bureau at 651-699-1111 or toll-free at 1-800-646-6222. Online, visit the Better Business Bureau at bbb.org

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